Refund and Returns Policy
Refined LuxOutlet — Simple, Hassle-Free Returns
Return Window
Items may be returned within 30 days if:
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Unused and unwashed
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In original packaging
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Includes all tags, labels, and inserts
Return Exclusions
We cannot accept returns for:
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Washed, used, or stained textiles
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Gift cards or promotional bundles
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Final sale items
Return Steps
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Email [email protected] with your order number
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Receive return authorization within 24 hours
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Return item within 7 days of approval
Refund Timing
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Inspection within 2–3 days after receipt
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Refunds issued in 3–5 business days
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Back to your original payment method
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Shipping charges are non-refundable unless due to our error
Damaged or Wrong Item?
Email us within 72 hours of delivery with photos.
We’ll replace it or offer a full refund — your choice.
Exchanges
For hygiene and stock rotation reasons, we do not offer exchanges.
Please place a new order and return the previous one.